Frequently Asked Questions
 

BREEZELINK FAQ

1. How does BreezeLink compare to Cable or DSL?
BreezeLink uses wireless equipment to deliver high-speed Internet service and, similar to cable or DSL, is an "always on" connection that requires no dialing to log in.

2. How fast will the connection be?
Standard service is 512 kbps, or 1/3 a T1. Other service plans are available for businesses. Please call for additional information.

3. Is it secure?
BreezeLink's network has built-in protocols and is highly secure. Software encryption is also employed on all data transfers.

4. Do I need my own virus protection?
It is recommended that you use virus protection with any Internet service provider.

5. Is the service affected by weather?
Typically no. However, freezing rain, ice or heavy snow may affect your antenna.

6. Do you offer after-hours and weekend technical support?
Our office has a 24/7 live answer call center that can take your calls at any hour of the day or night.

7. Can I connect using a Macintosh computer?
Yes.

8. Can I use a VPN connection with your service?
Yes.

9. Do I need a network card?
Yes.

10. Can I have more than one ethernet drop ran or connect multiple computers?
Yes. With the use of a router, you could have up to 254 computers in your home.

11. Do I need to use a router?
Yes. This helps to protect your personal computer from the outside Internet and allows you to network multiple computers in your home or business without needing to install additional wall jacks.

12. Can I use a wireless router?
Yes. A wireless router is especially recommended if you intend to connect using a laptop.

13. What does the installation cover?
Installation of the antenna, running the cable to your router from your antenna and setup of your router for your home network.

14. How long will I have to wait before my service is installed?
Standard install is usually 3 - 5 days after a site survey has been performed to determine availability.

15. How long will the installation take?
Installation will typically take 2 - 3 hours.

16. What if I move?
Currently, our service is limited to the Berkeley County area. However, if you move to another location in Berkeley County where service is available, your equipment can be transferred for a nominal fee.

17. How do I set-up my email account?
The following settings should work for all standard email clients including Eudora, Netscape Mail, Mac Mail, Outlook and Outlook Express.

• The username is the full email address: username@breezelink.net
• Password will be chosen by the user or assigned by the Email Administrator.
• The incoming server is: pop.breezelink.net
• The outgoing server is: smtp.breezelink.net
• The outgoing server requires authentication. Enter your username and password in the appropriate place for your email program.
• Access to the BreezeLink email account is also possible via a Web interface:
• http://webmail.breezelink.net
• Log in with email address and password.

18. My connection is slow, how can I test it?
You can use a web site like http://tech.MSN.com/products/speedtest.armX to check your download speeds from the Internet.

19. My service is not working, what do I do?
Call our 24/7 live answer call center for help at 304-596-6565.

20. What is line of sight and why should I be concerned about it?
Before an installation can take place, BreezeLink technicians must first determine a 'line of sight' from your location. The 'line of sight' is a path from the tower transmitting the signal to the antenna at your location. Any obstructions in the 'line of sight' can degrade the signal and interfere with reception.

The most common obstructions include houses, trees, the mountain ridge and other radio traffic (known as 'noise'). In the fall and winter months trees may not interfere with the 'line of sight' however, when the trees fill out in the spring and summer, the leaves can block the signal. Our technicians will use their best judgment to determine if the upcoming spring/summer foliage will cause any obstructions in the 'line of sight'.

The only way for a BreezeLink technician to determine if any 'noise' or other radio traffic will affect the signal is to test the signal at your location.

If you are interested in receiving BreezeLink Broadband service, please contact our office. A BreezeLink technician will visit your location to determine the 'line of sight' and test signal strength prior to installation.
 

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